Shipping policy

This Shipping and Delivery Policy explains how Merivo, operated by Kwon & Sharifian LLC (“Merivo,” “we,” “us,” or “our”), processes and delivers orders placed through https://www.livemerivo.com.

Order processing

Orders are normally processed within 3 business days after payment authorization. Business days exclude weekends and U.S. federal holidays. Processing time is separate from carrier transit time.

We may require additional time to verify payment or address information. If we cannot ship within the period promised at checkout, or, when no period is stated, within the period required by applicable law, we will provide an appropriate delay notice and the opportunity to consent to the delay or receive a refund.

Shipping destinations

We currently ship within the U.S. We do not ship outside of the U.S.

Orders submitted to an unsupported or restricted destination may be canceled and refunded.

Shipping methods, costs, and estimates

Available shipping methods, charges, and estimated delivery windows are displayed at checkout before an order is submitted. We currently use standard shipping carriers.

Delivery dates are estimates unless expressly identified as guaranteed. Weather, carrier disruption, high-volume periods, address problems, and events outside our reasonable control may affect delivery. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

Tracking

When tracking is available, we will send it to the email address or phone number provided with the order.

Address accuracy and changes

Customers are responsible for entering a complete and accurate shipping address. Contact us at merivoofficial@livemerivo.com as soon as possible if an address must be corrected. We cannot guarantee an address change after fulfillment begins.

If a package comes back to us because of an incorrect or incomplete address, refusal, or unsuccessful delivery, we will contact you regarding your refund options.

Lost, stolen, delayed, or damaged packages

If tracking has not updated or the order appears lost, contact us at merivoofficial@livemerivo.com with the order number. We will investigate with the carrier and explain the available refund remedy.

If tracking shows “delivered” but the package cannot be located, contact us within 3 days. We may ask you to confirm the address, check with household members or neighbors, and cooperate with a carrier claim. We evaluate these reports individually and do not waive any non-waivable consumer rights.

For products damaged in transit or incorrect items, follow the Refund Policy at https://www.livemerivo.com/policies/refund-policy.

Split shipments, preorders, and backorders

An order may arrive in more than one shipment. If a product is a preorder or backorder, its expected shipping date will be disclosed before purchase. We will not substitute a product without authorization.

International orders

International customers are responsible for disclosed duties, taxes, brokerage fees, and import restrictions unless checkout states otherwise. Delivery estimates do not include customs processing.

Contact

Merivo (Kwon & Sharifian LLC)
Email: merivoofficial@livemerivo.com
Phone: (425) 569-0436